Commandez vos produits SynerJ-Health avec ce guide en ligne

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Quick access

Click on the link that answers your question:


The site gets grey and it is impossible to click anywhere?

Check the bottom left and click on the “Confirmez les changements” to accept cookies policy and access the site.

If you don’t see this “Cookies” block and the “Confirm changes” button, reload the page by disabling your ad blockers.
And if it still doesn’t work, contact me but please:
  1. Attach a screenshot to your email.
  2. Tell me which browser you use (Firefox, Chrome, Edge, Safari?).
  3. Tell me what is your operating system (Windows, OS, Linux, Android, iOS?)
  4. Tell me at which precise stage of this guide you are stuck (registration? login? etc?) and what exactly are you trying to achieve (e.g. “I would like to order 2 SynerStin to be delivered to the following address…”)
Just telling me that “it doesn’t work” doesn’t allow me to help you. 🙂

Order SynerJ-Health products in 4 steps:

Follow these 4 steps by disabling your ad blockers so that everything goes as well as possible technically. Personally I open a private browser window and it works fine.

Also note that if you order without following these steps, for example by calling the company SynerJ-Health directly, you will have an additional 7 € handling fee.

1. Click here to register as a new SynerJ-Health client

If the following message appears, it means you haven’t clicked on “Préférences” on the first cookie box that was displayed in the bottom-left.

Click then on “Gérer les cookies”.

Then first tick the “Préférences” option, then click on “Confirmer les changements” on the left sidebar.

You should now be able to switch language without hassle, then click here to register as a new SynerJ-Health client

Make sure that the field Advisor ID is filled with my number :
Damien Casoni
Especially if the page has reloaded in the meantime!

Once done, no need to wait for the e-mail with instructions, you can already proceed to step 2.

Can’t register?

Make sure you have not been registered by another SynerJ-Health consultant before! If that so, then this is the person you need to contact to advise you and help you place your order.

If you would like me to become your Consultant to track your orders and provide you with the best possible information, then you should contact the SynerJ-Health switchboard by writing to them at or by calling them on (+33) 3 87 87 51 86 from Monday to Friday from 9am to 12.30pm and 1.30pm to 6pm (France timezone), specifying that you would like to be connected to Damien Casoni, Representative no. 33103579.

Once this technical detail is settled I will be able to help you to place an order and advise you personally. But ideally I encourage you to find the contact of your Representative as explained above.

Your username is the e-mail address you used to register.

If you didn’t receive your password or have forgotten it, don’t worry, click on the small “here” as shown in the following image and follow the explanations :


3. You are connected to your customer account, you can now click here to order SynerJ-Health products

4. Once the products of your choice have been added to your basket you can confirm your order and checkout

Nothing happens when you want to finalize your order?

You probably have registered without having specified my consultant ID number, or the page has reloaded in the meantime and the number has not been taken into account.

Not a big deal then, just send an e-mail to explaining that you wanted to register with Damien Casoni advisor n°33103579 and that apparently it hasn’t been taken into account.

As soon as the SynerJ-Health standards have settled this you will be able to validate your order.

If everything is ok, to access the payment, you must use the drop-down menu to choose a shipping address:

The shipping method is also to be selected this way:

Nothing happens when you click on “Confirm Order”?

Make sure you have selected a Shipping Method (picture above).

Then fill in your credit card information:

The payment portal (3D-SECURE) is secured by your bank.

If you do not receive a code by SMS, neither I nor SynerJ-Health will be able to help you at this stage. It is your bank that you will have to contact

WARNING! the green message below indicates that your SMS authentication is successful, but it is NOT proof that your payment has been made!

If the following message is displayed it means that your payment has not been made:

In this case:

  1. Deactivate any ad blocker and start again
  2. Try from a private browser window
  3. Try it from a smartphone
  4. As a last resort, pay by telephone by calling the SynerJ-Health switchboard at (+33) 3 87 87 51 86 (available Monday to Friday from 9:00 to 12:30 and 13:30 to 18:00).

If the following message is displayed, your order is well paid and will be processed quickly:

For an order in a European country it takes 4 days maximum to receive your order. Abroad it is very variable and depends a lot on the customs in place but generally does not exceed 15 days.

If you prefer you can also pay by cheque or bank transfer. The transaction will therefore take longer.

Contact me (below) to know how to proceed.

Are there any payment facilities?

Yes, you can ask for a payment in 3 installments at no extra cost for any order of at least 200 €.

To do so, before paying your order, call the office at (+33) 3 87 87 51 86 (available Monday to Friday from 9:00 to 12:30 and 13:30 to 18:00, France timezone) and give them the number of your order.

What countries do you ship to?

English talking countries we can ship to at the moment are:

  • Australia
  • Canada
  • New-Zealand

Other countries we can ship to:

Contact your official SynerJ-Heath consultant:

You have a problem placing an order, you would like personal advice or you have a question that the FAQ does not answer, then contact me, no string attached.

> Click here to contact me

Mandataire SynerJ-Health (Jacques Prunier)
Service Type
Mandataire SynerJ-Health (Jacques Prunier)
Provider Name
Criz Jamers,
Zonhovenstraat 20,,HASSELT,Belgium-3500,
Dans le monde entier
Vous renseigner sur les produits de Jacques Prunier (SynerJ-Health).